Customer Service And Office Protocols

This customer service program focuses on the basic academic, computer, and interpersonal skills needed to be a successful entry level customer service clerk in an office setting. Students can work concurrently to improve business math, writing, keyboarding, and computer skills. The training program includes the essential skills needed to operate a computer using Microsoft Word and Excel. It will also cover office safety considerations. The professional use of the internet and email, including attachments is covered. The program includes is experiential in nature. The student will be able to observe their changes and improvement be the feedback offered.

This program will prepare the student to work in an office that has high demand customers and expects professionalism
Job search and interview preparation is included.

This program is 4 days/ 30 hours.